FAQ
Shipping and Orders
Shipping Policy
At Outdoor Brew, we offer free shipping on all orders over $100. We use Sendle for our shipping services to ensure your coffee arrives safely. Orders are processed within 5 business days (excluding weekends and holidays) after you receive your email confirmation. Once your order is on its way, you'll get a notification with tracking information so you can follow its journey to your doorstep.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed on the cart and checkout.
We offer Free Standard Shipping with Sendle for orders over $100, and free local delivery for orders in Maroubra.
If you have not received your order within 8 days from shipping date, please email us at: info@outdoorbrew.com.au, and we will investigate the issue.
How do I check my order status?
Via email notification which includes the tracking number. Please allow 48 hours for tracking information to show.
Refunds, returns, and exchanges
Please check your order when you have received it and let us know immediately if any products are defective, damaged or if you have receive the wrong item
If a product is faulty or not up to customer standards, we will replace or refund the coffee order.
Unfortunately we do not offer a refund/replacement for change of mind.
For replacement or refunds, please contact us at info@outdoorbrew.com.au
If the return is accepted we will send a shipping label and return instructions.
Do you have a physical store?
We only operate online and in cafes for the moment, but we have big plans for the future!
Coffee
Which coffee bean is right for me?
We have set up a handy quiz to help you choose which bean is right for you. Check it out on the bottom right of the "Shop Coffee" page.
How long does the coffee keep for
Our coffee is at its peak freshness between 1 and 6 weeks after roasting. Check the roast date on the bottom of the bag to enjoy it at its best!
How should i store my coffee
In a cool, dry place in an airtight container
Do you have any organic coffee?
Yes we do! Check out Malt Meadow!
What is the difference between a single origin and a blend?
Single Origin coffee comes from a single geographic area or region, whether an entire country or a specific locality within one. It showcases the unique flavors of its environment and processing methods. In contrast, a Blend combines beans from multiple regions or countries, carefully crafted to create a balanced and consistent flavor profile.